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Not entirely satisfied with your purchase?
If you are not completely satisfied with your purchase, notify us within 14 days of the date of receipt by emailing us at email@example.com. Please quote your order number in the email.
Ensure the items are in their original condition and packaging and securely packed and we will let you know the day they will be collected.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If all is in order, then your refund will be processed within 2 working days. Banking details will be required as we can’t refund your credit or debit card. Alternately we can issue you with a credit for future use on our site.
Returned an item and haven’t yet received a refund?
If you haven’t received a refund within 3 days of our email confirming receipt of the returned item, please check your bank account again. If you’ve done that and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
When does this policy not apply?
Special / Customised orders are exempt from being returned.
Orders delivered outside of South Africa are exempt from being returned.
Perishable goods cannot be returned.
When 14 days has passed since an item was delivered, we unfortunately can’t accept a return.
Gift cards / Gift Vouchers are not returnable / refundable.
Any item returned that is not in its original condition, is damaged or missing parts for reasons not due to our error.